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FAQ

Frequently asked questions

Have questions about CMN's services or expertise?

Explore our FAQs to learn how Cloud Managed Networks supports businesses across Canada with tailored IT, cybersecurity, networking, and managed service solutions backed by 27+ years of experience.

What is Cloud Managed Networks (CMN)?

CMN is a Canadian IT solutions provider with over 27 years of experience. Based in Richmond Hill, ON, CMN delivers full-stack technology solutions across networking, cybersecurity, cloud, collaboration tools, managed services, and installation. We serve over 400 clients in education, healthcare, manufacturing, government, and more.

How is CMN different from traditional IT resellers?

Unlike transactional resellers, we offer strategic end-to-end engagement—from consulting and solution design to implementation, support, and long-term optimization.

What industries does CMN specialize in?

CMN delivers tailored IT solutions for:

Education
Healthcare
Manufacturing
Government
Retail
Residential & Commercial Property
Small and Midsize Businesses (SMBs).

What IT services does CMN offer?

CMN provides the following categories of service:

Networking & Cloud Infrastructure
Security & Cybersecurity (including physical security)
Collaboration & Workplace Tools
Managed IT & Cloud Services
Professional IT Services
Certified Installation Services.

What makes CMN’s cybersecurity solutions stand out?

CMN integrates cybersecurity with physical security, preventing up to 95% of cyber threats. This includes firewalls, AI-driven threat intelligence, secure access controls, and compliance with standards like SOC 2, NIST, and HIPAA.

Does CMN offer services for physical security?

Yes. CMN provides surveillance systems, access control, intercoms, environmental sensors, and alarm systems, often integrated with Verkada technologies.

What physical security solutions does CMN provide?

CMN’s physical security suite is fully integrated and cloud-managed, delivering safety and visibility for facilities of all sizes.

Services include:

Cameras – High-resolution, smart-enabled video surveillance
Access Control – Door hardware, badge/mobility-based control systems
Sensors – Air quality, vape detection, temperature, and occupancy
Guest Management – Visitor logging and smart check-in solutions
Alarms – Integrated, monitored intrusion detection systems

What networking services does CMN offer?

CMN delivers enterprise-grade, scalable networking solutions designed to enhance connectivity, performance, and reliability across diverse environments.

Our services include:

Switching, Wi-Fi – LTE/Cellular, Router Configuration, Network Segmentation, IoT Enablement, Servers & Storage, UPS Systems

What Cybersecurity services does CMN offer?

CMN integrates multiple security layers to proactively prevent, detect, and respond to threats, reducing breach risks by up to 95%.

Cybersecurity services include:

Firewall deployment – Perimeter protection with next-gen firewalls
MFA & Access Control – Multi-factor authentication and secure user identity
SASE & VPN – Secure Access Service Edge architecture and remote access VPNs
XDR/EDR – Extended and endpoint detection and response
Email & Web Security – Filtering, phishing protection, and DLP tools
Cloud Security – Protection for cloud environments and SaaS platforms
Security Assessments & Pen Testing – Risk audits and vulnerability scans
Security Awareness Training – End-user education
SOC & SIEM – 24/7 threat monitoring and log correlation
Backup & DRaaS

What Collaboration & Workplace Tools CMN offer?

CMN provides tools to help hybrid and in-office teams stay connected, secure, and productive.

Solutions include:

Unified Communications – Webex, Zoom, Microsoft Teams (voice, chat, video)
Meeting Rooms & AV – Smart boards, scheduling panels, room kits
Productivity Suites – Microsoft 365, Google Workspace
Mobile Device Management (MDM) – Endpoint visibility, control, and compliance
Workspace Digital Tools – Smart signage and environmental analytics

What managed services does CMN offer?

CMN takes ownership of your IT operations, delivering proactive monitoring, support, and continuous optimization.

Managed services include:

Network & Infrastructure Monitoring – Real-time alerts, patching, backups
IT Help Desk – Tier 1–3 support with SLA tracking
Cloud Hosting & Migrations – Azure, AWS, SaaS transitions
Backup & Disaster Recovery (DRaaS) – Data protection and business continuity
IT Asset Management – Lifecycle tracking and replacement planning
Endpoint Management – Device updates, compliance enforcement, remote wipe

What professional consulting services does CMN provide?

CMN works as a strategic partner to deliver projects, transformations, and IT modernization initiatives.

Service offerings include:

IT Strategy & Roadmaps – Alignment with business goals and budget
Security Assessments & Audits – Compliance gap analysis (SOC 2, NIST, HIPAA, etc.)
ERP & SaaS Implementations – CRM, ERP, and business app rollouts
Cloud Migrations – On-prem to cloud, tenant merges
Project Management – PMP-based execution, timeline & stakeholder tracking
Change Management – Training, adoption, and communication strategies

Does CMN provide certified hardware installation?

Yes. CMN’s in-house field teams are certified by leading vendors (Cisco, Verkada, HPE, etc.) and ensure enterprise-quality deployments.

Typical installations include:

Networking Hardware – Switches, routers, servers, UPS, APs
Cabling – Fibre, CAT6/CAT7, label & test
Security Devices – Cameras, door controllers, alarms
Retail/POS Tech – In-store networking, digital signage, kiosk setups

Does CMN provide support for laptops, tablets, and peripherals?

Yes. CMN offers device provisioning and lifecycle management for:

Laptops & Tablets – Procurement, imaging, remote deployment
Peripherals – Keyboards, docks, webcams, printers
Device Management – Remote control, MDM, patch compliance

Which vendors and platforms does CMN work with?

CMN partners with over 19 leading vendors, including:

Cisco (Premier Provider), (Diamond Partner), Palo Alto Networks, Apple, AWS, HPE Aruba, Fortinet, Microsoft, Dell, Lenovo, Zscaler, Dropbox, and others.

What certifications and recognitions has CMN earned?

CMN is recognized as:

First Cisco Powered Certified MSP worldwide
Cisco Premier Provider (Meraki Access, SD-WAN, Security)
Cisco Global Power SMB Launch Partner
Eaton Top Performer & Outstanding Sales Awardee
Verkada Diamond Partner (1 of only 2 in Canada).

What kind of clients does CMN support?

CMN supports:

28+ Canadian school boards
Hospitals, retirement homes, and specialty clinics
Government offices and municipalities
Retailers
Industrial and commercial facilities.

Where does CMN operate?

CMN serves clients across Canada and North America. Their team operates from Ontario and Quebec, with extended service networks across the U.S. and other provinces.

Can CMN help small businesses?

Yes. CMN offers SMB-specific services like simplified networking, secure cloud access, endpoint security, and managed IT support scaled to smaller teams and budgets.

How can I contact CMN for business inquiries?

Use the form on cloudmanaged.ca/contact or email [email protected]. Phone support is available at +1 (877) 238-9944, Mon–Fri, 9AM–5PM EST.

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An Umbrella Incorporated Company

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Contact us

+1 (416) 429-0796,

+1 (877) 238-9944 (Toll free)

[email protected]

30 Via Renzo Drive, Unit 4 Richmond Hill, ON L4S 0B8 Canada