How Harry Rosen scaled retail security with Verkada

Harry Rosen is Canada’s leading luxury menswear retailer, with a legacy that spans over 70 years and 19 premium store locations nationwide. Holding over 40% of the Canadian luxury menswear market, the company faces the complex task of safeguarding high-value merchandise while enhancing operational agility across a national retail footprint.

To meet growing risks from theft, organized retail crime, and operational complexity, Harry Rosen deployed an integrated security and analytics platform through Verkada, shifting from reactive loss response to proactive risk management.

The challenge: Modernizing loss prevention across all locations

Harry Rosen needed to address several converging challenges across its retail operations:

Prevent shrinkage and reduce the impact of organized retail crime
Replace fragmented legacy systems with a centralized, cloud-based security solution
Improve investigation speed and accuracy with intelligent search capabilities
Enable remote audits and real-time compliance visibility
Strengthen access control and reduce internal theft risks
Leverage analytics to inform merchandising, staffing, and store layout decisions

A unified, enterprise-grade solution was required to streamline operations, secure valuable inventory, and support data-driven decision-making.

The Solution: A cloud-based platform for retail security

Harry Rosen implemented a comprehensive Verkada solution across all 19 locations. This scalable deployment included:

Smart video surveillance: AI-enabled cameras monitor critical areas like entrances, cash registers, and shipping doors, all accessible via a cloud dashboard.

Cloud-based access control: Mobile credentials replaced badges, enabling secure smartphone access and simplified permission management.

Alarms and intrusion detection: Real-time alerts for unauthorized activity are linked to video for instant verification.

AI-powered investigations: Searchable footage by clothing or accessories cut investigation time from hours to minutes.

Environmental monitoring: Remote audits and daily checks support compliance across all locations.

Retail analytics: Heatmaps and occupancy data offered actionable insights for merchandising strategies, staffing optimization, and marketing impact analysis.

Helix POS integration (Pilot): Video-to-transaction pairing supported fraud detection, employee training, and internal control monitoring, especially useful in high-value retail transactions.

This centralized, cloud-native system consolidated hardware and software infrastructure while significantly improving visibility, control, and responsiveness across the entire retail network.

Key Results: Proactive security, increased efficiency, and better insights

Key Results: Proactive security, increased efficiency, and better insights

Since adopting Verkada, Harry Rosen has seen measurable improvements in both risk reduction and operational agility:

Investigation time reduced: AI-powered search tools decreased investigation durations from hours to minutes

Faster audits: Remote auditing capabilities streamlined compliance checks and optimized internal processes

Enhanced store protection: Real-time alerts and access control secured high-risk areas and reduced internal theft risks

Operational optimization: Heatmaps and occupancy trends informed decisions on product placement, staffing, and campaign effectiveness

Priority incident response: Integrated video and alarms enabled quicker coordination with law enforcement and emergency responders

Strategic retail protection

Harry Rosen’s success demonstrates how retailers can leverage integrated cloud technologies to future-proof loss prevention and elevate business intelligence.

As a Verkada Diamond+ Partner, CMN provides retail clients with scalable, future-ready security infrastructure designed to protect assets, improve operations, and support business growth.

CMN delivers:

Enterprise-grade video surveillance: AI-powered, cloud-based visibility across all store locations‍
Integrated access and intrusion control: Role-based access, mobile credentials, and alarm verification‍
Audit and compliance automation: Real-time monitoring and remote auditing aligned with corporate standards‍
Store intelligence and analytics: Heatmaps, occupancy trends, and traffic patterns to guide operational decisions‍
POS integration (Helix): Fraud detection, internal controls, and training tools via synced video and transaction data

Hundreds of clients have trusted CMN’s deep expertise. The combination of Verkada’s technology and CMN’s strategic support continues to enhance risk management, operational insight, and customer experience across the organization.